Help Center

Keepsake Support

Need help pairing your devices, resolving deep links, or have feedback for our team? We're here to help. Check our FAQ or drop us a message.

Frequently Asked Questions

Find quick answers to common questions about setting up your shared scrapbook.

How do I pair with my partner?
Generate an invite code in your settings or sharing screen inside the Keepsake app. Send the generated link or code to your partner. Once they tap the link and open the app, you will be instantly paired in a private shared space.
Can both of us add photos?
Yes! Keepsake utilizes a secure real-time database. Both partners can log dates, upload custom photos, write notes, rate experiences, and pin locations. Any updates made by one partner will sync immediately to the other's screen.
Is our shared content private?
Absolutely. Keepsake is designed as a completely private journal. Your memory collections, photos, and logged spots are only accessible to you and your paired partner. We never share or sell your data.
What happens if we unpair?
If you choose to unpair your accounts in the app settings, your shared couple database relationship is severed. Your logged spots and shared timeline will be paused. If both partners request account deletion, all shared media and journal entries are permanently wiped from our secure servers.

Prefer direct contact?

support@keepsakecouples.com

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